What Is Acronis MDR?
Managed Detection and Response (MDR) is a service, not a product: human security analysts monitoring your endpoints 24/7/365, investigating suspicious activity, and responding to threats in real time. Acronis MDR delivers that service on top of the Acronis platform — which means response isn't limited to "isolate and alert." It extends into recovery and patching, because the same platform that detects the attack holds your backups.
With palmiq, you get two layers of watch: Acronis' SOC operations behind the platform, and palmiq's own 24/7 Security Operations Center as your first responder and single point of contact.
Why MDR — and Why This One
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Detection Without Response Is Just Bad News Faster
Most businesses don't lack alerts; they lack someone qualified awake at 3 a.m. MDR closes that gap with analyst-led triage, prioritization, and manual response to critical incidents — around the clock.
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Response That Includes Recovery
Acronis MDR is one of the few where remediation extends past containment into restoration — attack rollback, file and image recovery, and patching the hole that let the attacker in. Detection to clean recovery, one platform.
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Two Service Levels
Standard (24/7 monitoring, automated mitigation and isolation, incident analysis with response recommendations) and Advanced (fully outsourced response and recovery, threat hunting, root-cause analysis, on-demand investigations). palmiq helps you pick honestly.
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Proven in the Field
Acronis publishes the case receipts — including a 29-day covert VM infrastructure compromise (VPN tunnels, credential harvesting, destroyed VM storage) detected and fully contained within 48 hours of MDR being enabled.
What palmiq Runs for You
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Onboarding & Baseline
- Sensor rollout through the single Acronis agent — the one already doing your backup.
- Environment baselining so alerts mean something from week one.
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24/7 Watch & Response
- Continuous endpoint monitoring with analyst-led investigation of every credible threat.
- Triage, prioritization, real-time alerting, and containment — isolation, process kills, quarantine.
- palmiq's SOC maintains a 99.9% threat neutralization rate across the MDR services we operate, neutralizing 1,200+ threats monthly.
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Recovery & Reporting
- Integrated restoration when an incident touches data — rollback, restore, patch.
- Monthly reporting your leadership and cyber insurer can actually read.