Most technology problems are not really technology problems. They are accountability problems.
A backup vendor pointing at the network vendor. A helpdesk that closes the ticket without fixing the cause. A compliance gap that nobody owned until an auditor found it.
palmiq exists to remove that gap. One partner, one platform, and one team that answers for the outcome.
Positioning
Small enough to know your name, large enough to scale with you
We are deliberately built to sit between the two options most organisations are offered.
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The local shop
Knows your name and answers the phone — but cannot staff a security operations centre around the clock, and cannot carry you through a CMMC assessment.
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The national provider
Has the tooling and the certifications — and routes you to a queue, where nobody has seen your environment before.
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palmiq
A 24/7 SOC with a 15-minute response SLA on critical issues — and you still speak to someone who knows your environment.
The commitment
What accountability actually means
- 24/7
- Security Operations Centre, staffed year-round — weekends and holidays included
- 15 min
- Response SLA on critical issues, not a best-effort target
- Top 1%
- Acronis Platinum partner, globally — backup and cyber protection at the centre of the stack
- 3
- Delivery regions, so coverage does not stop when one office closes
How we got here
Three businesses, in order
Each stage is the reason the next one works. It is why we price like people who have bought the hardware, and support like people who have broken it.
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Technology reseller
Reselling teaches you what things actually cost — list price versus street price, where the margin hides, and which line items on a quote exist only to be removed.
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Professional services
Delivery teaches you how things break. You cannot design a migration properly until you have been the one awake at 3am finishing one.
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Managed services
Managed services means living with both decisions — the one you sold and the one you built. That is the model palmiq runs today.
Focus
Where we go deep
We are not a generalist MSP that will take any logo. Our experience concentrates in sectors where the stakes and the rules are specific.
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K-12 education
E-Rate-funded procurement for public school districts and charter schools, including administration of the E-Rate Cybersecurity Pilot Program, USAC invoicing, and the BEAR versus SPI decision.
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Government contracting and the Defense Industrial Base
CMMC and NIST 800-171 compliance, Access Control and Audit & Accountability policy development, gap analysis, and Azure GCC High.
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Healthcare
Where availability and privacy are the same problem — and where the recovery plan is the compliance control.
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Nonprofit organisations
Where budget scrutiny is constant, and every line item has to survive a board meeting.
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Professional services
Law firms, property services and membership organisations — document-heavy, deadline-driven, and unforgiving about downtime.
The stack
The partners behind the platform
Partner tier is a reasonable proxy for how much of a vendor's product a provider actually runs. Ours are not participation badges.
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Acronis
Platinum — top 1% globallyBackup, cyber protection and immutable storage sit at the centre of our security stack.
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Microsoft
Gold PartnerMicrosoft 365, Azure, Teams Voice and GCC High, including Sentinel for SIEM.
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Fortinet and Ruckus
Networking and wireless, including the physical buildouts most MSPs subcontract.
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Sophos and Veeam
Sophos for endpoint security; Veeam as secondary backup and disaster recovery.
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AWS and Google Workspace
For the environments that are not Microsoft-first, supported to the same standard.
Procurement
A pathway, not a badge
palmiq is a Certified Women-Owned Small Business and a Certified Economically Disadvantaged Women-Owned Small Business.
Where small-business or women-owned participation is part of how a contract is scored, palmiq counts toward it.
- WOSB Certified Women-Owned Small Business
- EDWOSB Certified Economically Disadvantaged Women-Owned Small Business